We provide a range of after-sales services to support the needs of our customers.

Warranty support for new machines

All new machines are supplied with a 12 month warranty and any warranty issues are always dealt with promptly and efficiently until resolved.

Remote machine monitoring and diagnostics

For machines fitted with a suitable modem, our technicians are able to connect to the machine's control system from anywhere in the world, in order to diagnose or monitor detectable faults. Programming changes, if appropriate, or software upgrades can be completed remotely, which is very effective in terms of time and cost compared to an engineer going to the site in person. For machines not currently fitted with a modem, we can offer a low-cost upgrade which is suitable for most machines.

Spare parts supply

We supply spare parts for all machines manufactured by ourselves and for machines originally manufactured by Pipe Coil Technology Ltd. Spare parts are manufactured to the original machine specification and we can ship to locations throughout the world.

Machine servicing

We offer machine servicing for all PCD and PCT machines, either as one-off service visits or as part of annual service contracts. Annual machine servicing is recommended to ensure machines are kept in good working order and to minimise machine breakdown events.

Breakdown support and on-site repair service

We provide ;

  • technical support by telephone and email to assist you on-site maintenance team
  • remote diagnostics and monitoring (if modem fitted to machines)
  • technicians to attend site